We know that higher employee engagement decreases absenteeism, turnover and accidents, and increases quality, productivity and sales. But engagement can also positively affect customer satisfaction and loyalty. As a business that serves a customer, you need to remember that every person on your team has an impact on your customers and their satisfaction with your company, either directly or indirectly. Engaged employees, that is those that have a higher level of emotional commitment to the organization and its goals, can have a positive influence on customer satisfaction. In a recent Forbes article, it is noted an organization that focuses on improving […]
Working remotely is getting to be nearly as normal as working in an office. In fact, last year, 43 percent of employed Americans spent at least part of their time working remotely, according to a Gallup survey. Of course, there are major benefits that come from telecommuting—avoiding traffic and flexible hours, just to name a couple. The problem for employers comes with keeping remote employees engaged and feeling like they are actually part of the team. Remote employees miss out on day-to-day company culture, which can play a large role in engagement levels. But geographic distance from one’s co-workers doesn’t mean a […]
It makes sense that employees will work better and be more engaged if you as a manager are playing to their strengths. How do you figure out what their strengths are? Here are some ways to help you find out what your employees are best at and use those talents to benefit your whole team. 1. Observe employees’ strengths. We often take the time to observe employees if we suspect them of doing something wrong. What if the observation was purely to see when your employees are at their best? Take note of these moments and align them with what they […]
Extending our reach and capacity to serve clients nationwide—better than ever. We are excited to announce our recent merger with Talent Curve of Cary, NC with offices in North Carolina and Maryland and counselors across the United States. This merger bolsters our capability and capacity in the southwest, and adds to our reach throughout the southern and northeastern regions of the U.S. “We are so excited about this merger with Leathers,” said Talent Curve CEO, Anne Brister. “With counselors and coaches across the U.S., it positions both firms to enhance our service and communications with our team members and our […]
Increase the Profound Impact of Strengths Interventions – How to increase profits by focusing on your team’s strengths.
Given low workplace engagement and high worker expectations about their jobs, companies need to focus on playing to the strengths of their employees, rather than help them improve on their weaknesses. Traditionally, employees are assigned where they are most needed in the organization, rather than placed where they can do the most good. The use of strengths interventions, defined as activities and processes that target the identification, development, and use of individual employee strengths, has a direct impact on profits. Gallup has studied thousands of work teams and millions of leaders, managers, and employees for more than five decades. They […]